FAQs

 

Do you offer customer support?

As per the EULA, Performance Samples does not offer customer support aside from download issues.

If you are having trouble with your download, please email support (at) performancesamples.com.

Are you accepting beta testers or demo writer submissions?

Not currently.

Do you offer loyalty or educational discounts?

There are no plans at this time to offer loyalty or education discounts.

Why can’t I add your libraries to the Libraries tab in Kontakt?

Doing this requires the library in question to be a Kontakt Player library. Performance Samples’ libraries are not for Kontakt Player – they require the full, retail version of Kontakt. Oceania can be accessed via the Files tab or Quick-Load within Kontakt.

 

Contact

 

General: info (at) performancesamples.com

As per the EULA, Performance Samples does not offer customer support aside from download issues.

Support (download issues only): support (at) performancesamples.com